Terms of Use

These Terms of Use (“Terms”) are a legal agreement between you and Astra Software Labs LLP, a New Jersey limited liability partnership (“Lumara,” “we,” “us,” or “our”), governing your use of the Lumara mobile app, the Lumara clinic console, and the website at lumararx.com (together, the “Service”). These Terms also serve as the End User License Agreement (EULA) for the Lumara app. By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the clinic console on behalf of a clinic, the Clinic Terms of Service govern that use, and they control over these Terms where the two differ.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not intended for anyone under 18.

2. The Service is not medical care

Lumara records information you enter and shows observational trends and calculations. It does not provide medical advice, does not recommend doses or treatments, and does not create a doctor–patient or other provider relationship. Nothing in the Service — including calculators, levels curves, trends, Ask Lumara, articles, and guides — is a substitute for the judgment of a licensed healthcare provider who knows your situation. Never start, stop, or change a medication or dose, or delay seeking care, because of something in the Service.

Emergencies. Lumara does not monitor your entries or your health and does not alert anyone if you are unwell. If you think you may have a medical emergency, call 911 or your local emergency number immediately.

Reminders are a convenience, not a safeguard. Reminders and notifications depend on your device, its settings, battery, connectivity, and operating system, and may be delayed or not delivered. You remain responsible for taking your medications as your provider directed.

3. Your account

You are responsible for keeping your sign-in credentials confidential, for securing the device you use, and for activity under your account. The app lock is on by default; we recommend keeping it on. Tell us promptly at support@lumararx.com if you believe your account has been compromised.

4. License to use the app

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Lumara app on a device you own or control, for your personal, non-commercial use. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from the Service, except to the extent applicable law does not allow this restriction. All rights not expressly granted are reserved.

5. Your content, data, and calculations

You keep ownership of the health information and other content you enter. You grant us a limited license to host, store, process, and display that content only to operate and provide the Service to you and, where you connect to a clinic or choose to share a report with one, to show it to that clinic. We may create and use de-identified data as described in our Privacy Policy. We do not sell your personal information and do not use your health information for advertising.

You are responsible for what you enter. Every calculation, schedule, levels curve, inventory count, and trend in the Service is derived from the values you (or your clinic) enter, using general formulas that may not reflect your body, your product, or your provider’s instructions. Check every entry and result against your prescription, product label, and provider’s instructions before acting on it. A mistake in an entry — a wrong strength, unit, volume, date, or time — will produce a wrong result.

6. Subscriptions, free trials, and billing

Lumara offers optional paid subscriptions (currently Premium, billed monthly or annually). Core logging is available free without a subscription. The plan, length, and price are shown to you in the app and on the App Store or Google Play product page before you buy.

• Free trial. New self-serve accounts may be offered a 7-day trial of Premium. If you start the trial by subscribing through the App Store or Google Play and do not cancel before it ends, it converts to a paid subscription and you are charged. If you did not subscribe, your account moves to the free plan when the trial ends: you can keep logging, and your data is not deleted or made read-only.
• Auto-renewal. Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the end of the current period. If you subscribed on iPhone or iPad, payment is charged to your Apple ID account at confirmation of purchase and renewals are charged within 24 hours before the period ends. If you subscribed on Android, payment is charged to your Google Play account, and renewals are charged on Google Play’s schedule.
• Managing and canceling. Apple: in your Apple ID account settings (Settings → your name → Subscriptions). Google Play: in the Google Play Store app under Payments & subscriptions → Subscriptions. Deleting the app or your Lumara account does not cancel a store subscription. Cancellation takes effect at the end of the current billing period.
• Payment processing and refunds. Apple or Google processes your payment and decides refunds, under the Apple Media Services Terms and Conditions or the Google Play Terms of Service and their refund policies. We cannot issue store refunds ourselves, and we do not receive or store your full payment card details.
• Clinic plans. Clinic plans are billed through Stripe under the Clinic Terms of Service.
• Price changes. We may change prices. We will give advance notice as required and, where the store or the law requires it, ask for your consent before an increase applies to you.
• Clinic connections. Connecting to a participating clinic is free. If a clinic connection ends, your account stays on the free plan, and Premium features require a paid subscription.

7. Clinics, clinic-assigned protocols, and clinic content

If you connect to a clinic or provider through Lumara, that provider may assign protocols or schedules, and Lumara displays them and reminds you about them; it does not author, check, or approve them. Clinics and providers are independent of Lumara. They, not Lumara, are responsible for their clinical decisions, instructions, messages, and the accuracy of what they enter, and your relationship with them is governed by your agreement with them. Questions about a protocol go to your provider. Data shared through a clinic connection is handled as described in our Privacy Policy and in any agreement between Lumara and that clinic.

You can also share a progress report with a clinic you are not connected to. It is a snapshot of what you previewed and approved; the clinic can open it only after signing in to a Lumara clinic account and confirming the email address you gave us, and you can withdraw it at any time. Sharing a report does not connect you to the clinic or create a provider relationship. Details are in our Privacy Policy.

8. Apple Health, Health Connect, and other device data

If you connect Apple Health, Health Connect, or a wearable, the Service shows data those sources provide. That data comes from devices and apps we do not control; it may be incomplete, delayed, estimated, or wrong, and it is not medical-grade unless its maker says so. Trends and comparisons built on it are observational: they may show that two things changed together, never that one caused the other, and they are not a diagnosis.

9. Acceptable use

You agree not to: misuse or interfere with the Service; try to gain unauthorized access to it or to other people’s data; breach or get around security or authentication; scrape, copy, or resell the Service or its content; upload anything unlawful or harmful; use the Service for any unlawful purpose; or rely on the Service for clinical decisions. You are responsible for any network, data, or carrier charges.

10. Third-party services and content

The Service relies on, links to, and displays information from third parties (such as app stores, payment platforms, health platforms, clinics, and hosting providers). Your use of them may be subject to their own terms and privacy policies. We are not responsible for third-party services or content, and including them does not mean we endorse them.

11. Feedback

If you send us suggestions or feedback, you grant us the right to use them without restriction or payment to you.

12. Intellectual property

The Service, including its software, design, text, graphics, and trademarks, is owned by Astra Software Labs LLP or its licensors and protected by intellectual property laws. Except for the license in Section 4, these Terms grant you no rights in the Service. Product names of medications or devices that appear in the Service belong to their owners and are used only to identify them.

13. Privacy

Your use of the Service is also governed by our Privacy Policy and, where it applies to you, our Consumer Health Data Privacy Policy, which are part of these Terms by reference. If these Terms and either policy conflict about personal information, the policy controls.

14. Assumption of risk

You understand that medications, supplements, hormones, injectable products, and changes to diet, activity, or treatment carry health risks; that some products people track may not be approved by regulators for the use they are taking them for; and that decisions about them are yours and your provider’s alone. To the extent the law allows, you accept those risks, and Lumara is not responsible for what you choose to take or how you take it.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that reminders or notifications will be delivered; that data will not be lost; or that any calculation, curve, trend, or content will be accurate, complete, or suitable for you.

16. Limitation of liability

To the maximum extent permitted by law: (a) Astra Software Labs LLP and its partners, affiliates, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, or goodwill, or for any personal injury or health outcome arising from your decisions about medications or treatment, arising out of or relating to the Service or these Terms, whether in contract, tort (including negligence), product liability, or any other theory, even if we were told such damages were possible; and (b) our total liability for all claims relating to the Service or these Terms will not exceed the amount you paid us, if any, for the Service in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain warranties to be excluded or liabilities to be limited, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as liability for fraud, gross negligence, or willful misconduct, or for death or personal injury caused by negligence where the law forbids limiting it.

17. Indemnification

To the extent the law allows, you agree to indemnify and hold harmless Astra Software Labs LLP and its affiliates from claims, damages, liabilities, and expenses (including reasonable legal fees) brought by a third party and arising from your misuse of the Service, your content, or your violation of these Terms or of law.

18. Termination

You may stop using the Service and delete your account at any time (in the app: More → Account → Delete account, or by emailing support@lumararx.com). Deleting your account permanently erases your health information, as our Privacy Policy describes. We may suspend or end your access if you violate these Terms, use the Service unlawfully, or create risk for other users or for us, and we may change or discontinue features. When access ends, the license in Section 4 ends. Sections 5, 10, 12, 14, 15, 16, 17, 18, 20, 21, and 24 survive.

19. Changes to these Terms

We may update these Terms. For material changes we will give notice in the app or by email before they take effect, and changes apply going forward only. If you keep using the Service after a change takes effect, you accept it. Changes to Section 20 are subject to Section 20(j). The current version is always at lumararx.com/terms.

20. Dispute resolution, binding arbitration, and class action waiver

(a) Try to resolve it with us first. Most concerns can be solved quickly. Before starting any arbitration or court case, you or we must send the other a written Notice of Dispute describing the claim, the relief sought, and how to reach the sender. Send yours to support@lumararx.com with the subject “Notice of Dispute,” or by mail to Astra Software Labs LLP (a New Jersey limited liability partnership), mailing address 1280 Lexington Ave FRNT 2, New York, NY 10028, United States; we will send ours to the email address on your account. For 60 days after a Notice is received, both sides will try in good faith to resolve the dispute, and either side may ask for a phone or video conference (you may bring a lawyer). Deadlines for bringing the claim are paused during this period. Neither side may start arbitration until it ends, and an arbitrator may enforce this step.

(b) Agreement to arbitrate. If it is not resolved, you and Lumara agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship — including whether a claim must be arbitrated, except as stated in (f) — will be resolved by final and binding arbitration on an individual basis, not in court. The Federal Arbitration Act governs this Section 20.

(c) How arbitration works. The American Arbitration Association (“AAA”) will administer the arbitration under its Consumer Arbitration Rules then in effect (available at adr.org), as modified by this Section, before a single arbitrator. The seat of arbitration is New Jersey. Any in-person hearing will take place in the county where you live unless we both agree otherwise; either side may ask to hold hearings by video or phone, and claims for $25,000 or less may be decided on written submissions alone unless the arbitrator decides a hearing is needed. Fees are allocated as the AAA Consumer Arbitration Rules provide; we will pay any fee those rules assign to the business. The arbitrator may award any individual relief a court could award to you individually and will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

(d) Small claims. Either side may instead bring an individual claim in a small-claims court in the county where you live or in New Jersey, as long as it stays in that court and on an individual basis.

(e) Intellectual property and urgent relief. Either side may go to court for an injunction or similar relief to stop actual or threatened infringement or misuse of its intellectual property or unauthorized access to the Service or its data, without first arbitrating.

(f) Class action and jury trial waiver. You and Lumara each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person’s claims or preside over any form of class or representative proceeding, except as provided in (g). To the extent any claim proceeds in court rather than arbitration, you and Lumara each waive the right to a jury trial. Any dispute about whether this subsection (f) is valid or enforceable will be decided by a court, not the arbitrator.

(g) Mass filings. If 25 or more demands for arbitration raising substantially similar claims are filed against Lumara, or by Lumara, by or with the help of the same or coordinated lawyers or organizations, the AAA will administer them in batches of up to 50 demands each (with fewer in the last batch). The first batch proceeds as a set of test cases; the rest are held, and no fees for them are due, until that batch is decided. The parties will then mediate the remaining demands in good faith before the next batch proceeds. The AAA will appoint one arbitrator per batch where possible. Deadlines for bringing held claims are paused until their batch begins. A court may enforce this subsection, and if this subsection is found unenforceable for a set of demands, those demands proceed under the AAA’s own mass-arbitration rules.

(h) If part of this Section is unenforceable. If the class action waiver in (f) is found unenforceable for a particular claim or form of relief (for example, public injunctive relief), then that claim or relief — and only it — will be decided by a court under Section 21, after any individual claims are arbitrated, and it will be stayed meanwhile. It will never proceed as a class arbitration. If any other part of this Section is found unenforceable, the rest remains in force.

(i) Your right to opt out. You may opt out of this agreement to arbitrate by emailing support@lumararx.com with the subject “Arbitration opt-out” within 30 days of the date you first accepted these Terms (or, if you used the Service before October 15, 2026, within 30 days of first accepting this version). Include your name and the email address on your Lumara account, and say that you are opting out of arbitration. Opting out does not affect any other part of these Terms; if you opt out, disputes will be resolved in court under Section 21. An opt-out applies only to you.

(j) Changes to this Section. If we make a material change to this Section 20, you may reject it by emailing us at the address in (i) within 30 days of the change taking effect. If you do, the most recent version of this Section that you accepted continues to apply to you.

(k) Survival; local law. This Section survives the end of your use of the Service and the deletion of your account. If you live in a country whose mandatory consumer laws do not allow this Section to apply to you (for example, in the European Union or the United Kingdom), it applies only to the extent those laws allow, and you may bring claims in the courts where you live.

21. Governing law and courts

These Terms and any dispute between you and Lumara are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 20. For any matter that Section 20 allows or requires to go to court (including if you opted out of arbitration), you and Lumara agree that the state and federal courts located in New Jersey have exclusive jurisdiction, other than small-claims cases under Section 20(d), and each consent to their personal jurisdiction. Nothing in these Terms takes away rights you have under mandatory laws of the place where you live.

22. Assignment and change of control

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Personal information in such a transaction is handled as our Privacy Policy describes.

23. General provisions

If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent allowed and the rest remain in effect (Section 20(h) governs that Section). Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control. These Terms, together with the Privacy Policy and Consumer Health Data Privacy Policy, are the entire agreement between you and us about the Service. Section headings are for convenience only.

24. Apple-specific terms (App Store EULA)

The following terms apply when you download the Lumara app from the Apple App Store. They supplement, and where Apple requires, control over, the rest of these Terms:

• These Terms are between you and Astra Software Labs LLP only, not with Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to provide maintenance or support for the app. Maintenance and support are our responsibility; contact us at support@lumararx.com.
• To the extent any warranty applies and the app fails to conform to it, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer-protection or privacy law.
• We, not Apple, are responsible for investigating and resolving any third-party claim that the app or your use of it infringes that party’s intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

25. Google Play

If you download the app from Google Play, your use of Google Play is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app.

26. Contact us

Questions about these Terms: support@lumararx.com, or Astra Software Labs LLP (a New Jersey limited liability partnership), mailing address 1280 Lexington Ave FRNT 2, New York, NY 10028, United States. Lumara is operated by Astra Software Labs LLP.