Terms of Use

Effective June 19, 2026 · Last updated July 11, 2026

These Terms of Use (“Terms”) are a legal agreement between you and Astra Software Labs LLP, based in New Jersey, United States (“Lumara,” “we,” “us,” or “our”), governing your use of the Lumara mobile app, the Lumara clinic console, and the website at lumararx.com (together, the “Service”). These Terms also serve as the End User License Agreement (EULA) for the Lumara app. By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not intended for and may not be used by anyone under 18.

2. The Service is not medical care

Lumara records information you enter and displays observational trends and calculations. It does not provide medical advice, does not make treatment recommendations, and does not create a doctor–patient relationship. Any calculations are derived from the values you enter and are for informational purposes only. Never disregard, delay, or change professional medical treatment based on anything in the Service. In an emergency, contact your local emergency services.

3. Your account

You are responsible for maintaining the confidentiality of your account credentials and for securing the device you use to access the Service. You are responsible for activity that occurs under your account. Notify us promptly at support@lumararx.com if you believe your account has been compromised.

4. License to use the app

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Lumara app on a device you own or control, for your personal, non-commercial use. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from the Service, except to the extent this restriction is prohibited by applicable law. All rights not expressly granted are reserved.

5. Your content and data

You retain ownership of the health data and other content you enter into the Service. You grant us a limited license to host, store, process, and display that content solely to operate and provide the Service to you and, where you connect to a clinic, to your authorized provider. We may create and use aggregated or de-identified data as described in our Privacy Policy. We do not sell your personal information and do not use your identifiable data for advertising.

6. Subscriptions, free trials, and billing

Lumara offers optional paid subscriptions (for example, Premium and Pro plans). The specific plan name, subscription length, and price are shown to you in the app and on the App Store product page before you purchase.

• Free trial. New self-serve accounts may be offered a 7-day free trial. If you do not cancel before the trial ends, the subscription automatically converts to a paid subscription and your payment method is charged.
• Auto-renewal. Subscriptions are auto-renewable. Payment is charged to your Apple ID account at confirmation of purchase. Your subscription automatically renews for the same period unless you cancel it at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period.
• Managing and canceling. You can manage or cancel your subscription at any time in your Apple ID account settings. Cancellation takes effect at the end of the current billing period.
• Payment processing. All payments and refunds are handled by the Apple App Store (or another authorized processor), subject to Apple Media Services Terms and Conditions and the applicable app store’s policies. We do not process or store your full payment card details.
• Refunds. Refunds are governed by the applicable app store’s policies. We do not control app store refund decisions.
• Price changes. We may change subscription prices. We will provide advance notice of price changes as required, and, where required, your consent before a price increase takes effect.
• Clinic-sponsored access. Patients connected through a participating clinic may receive free or clinic-sponsored access. If that sponsorship ends, continued access may require a paid subscription.

7. Clinic connections and clinic-assigned protocols

If you connect to a clinic or healthcare provider through Lumara, licensed providers may author protocols or schedules, and Lumara displays reminders and information only. Lumara does not author, validate, or provide clinical judgment on any protocol. Your relationship with your provider is governed by your agreement with that provider. Data shared through a clinic connection is handled as described in our Privacy Policy and the applicable Business Associate Agreement.

8. Acceptable use

You agree not to: misuse or interfere with the Service; attempt to gain unauthorized access to the Service or other users’ data; breach or circumvent security or authentication measures; use the Service for any unlawful purpose; or rely on the Service for clinical decision-making. You are responsible for any network, data, or carrier charges incurred while using the Service.

9. Third-party services

The Service relies on third-party providers (such as app store and payment platforms, cloud hosting and infrastructure, and analytics used for stability and security). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their inclusion does not imply endorsement.

10. Feedback

If you send us suggestions or feedback, you grant us the right to use them without restriction or compensation to you.

11. Intellectual property

The Service, including its software, design, text, graphics, and trademarks, is owned by Astra Software Labs LLP or its licensors and is protected by intellectual property laws. Except for the limited license in Section 4, these Terms do not grant you any rights in the Service.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, available at lumararx.com/privacy, which is incorporated into these Terms by reference. If there is a conflict between these Terms and the Privacy Policy regarding the handling of personal information, the Privacy Policy controls.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any calculation, reminder, or trend will be accurate or complete.

14. Limitation of liability

To the maximum extent permitted by law, Astra Software Labs LLP and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the amount you paid to us, if any, for the Service in the 12 months before the claim arose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Astra Software Labs LLP and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Service or your violation of these Terms or applicable law.

16. Termination

You may stop using the Service and delete your account at any time (in the app: More → Account → Delete account, or by emailing support@lumararx.com). We may suspend or terminate your access if you violate these Terms or use the Service unlawfully. Upon termination, the license in Section 4 ends and you must stop using the app. Sections that by their nature should survive termination — including Sections 5, 11, 13, 14, 15, 17, and 18 — will survive.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any non-waivable rights you may have under the mandatory laws of your country of residence.

18. Assignment and change of control

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any transfer of personal information in such a transaction is handled in accordance with our Privacy Policy.

19. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide notice in the app or by other reasonable means, and changes apply prospectively. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. The current version is always available at lumararx.com/terms.

20. General provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.

21. Apple-specific terms (App Store EULA)

The following terms apply when you download the Lumara app from the Apple App Store. These terms supplement, and where required by Apple, control over, the rest of these Terms:

• These Terms are between you and Astra Software Labs LLP only, not with Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to provide any maintenance or support for the app. Maintenance and support are our responsibility, and you may contact us at support@lumararx.com.
• To the extent any warranty applies and the app fails to conform to it, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer-protection or privacy law.
• We, not Apple, are responsible for investigating and resolving any third-party claim that the app or your use of it infringes that party’s intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

22. Contact us

Questions about these Terms can be sent to support@lumararx.com. Lumara is operated by Astra Software Labs LLP, New Jersey, United States.